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PRIVACY POLICY

Effective Date: 16th Oct, 2025

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This Privacy Policy outlines how TENOTWO (referred to as "we," "us," or "our") collects, uses, shares, and protects your Personal Information (PI) when you visit our website, make a purchase, or otherwise interact with us. Your privacy is important to us, and we are committed to complying with applicable Indian laws, including the Information Technology Act, 2000, and its corresponding rules.

1. INFORMATION WE COLLECT

We collect information to provide you with a seamless and customized shopping experience. This information falls into two main categories:​

A. Personal Information (PI)

  • This is information you voluntarily provide to us when you create an account, place an order, or subscribe to our mailing list.

  • Contact & Identity Data: Name, email address, phone number, and residential/billing address.

  • Financial & Transaction Data: Payment method details (e.g., credit card number, UPI ID, Net Banking details), purchase history, and delivery details. We use secure, third-party payment gateways, and we do not store your complete financial account information.

  • Account Data: Username, password, and shopping preferences.

B. Device & Technical Information

  • This is information collected automatically when you browse the TENOTWO website.

  • Log Data: Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click data.

  • Usage Data (Cookies): Information about how you interact with our website, which products you view, and your path through the site. We use cookies to enhance your experience, analyze site traffic, and deliver personalized content. You have the option to manage or disable cookies through your browser settings.


2. HOW WE USE YOUR INFORMATION (PURPOSE LIMITATION)
Your Personal Information is collected only for the specified, explicit, and lawful purposes detailed below:

  • Processing Orders: To fulfill, manage, and deliver your orders, and process payments.

  • Communication: To send you order confirmations, shipping updates, and to respond to your inquiries and customer service requests.

  • Marketing & Personalization (Consent-Based): To send you updates, promotions, newsletters, and tailored advertisements about TENOTWO products, but only if you have provided us with your explicit consent (e.g., by ticking a subscription box).

  • Site Optimization: To analyze website performance, track trends, and improve the user experience and product offerings.

  • Legal Compliance & Security: To detect and prevent fraud, secure the website, and comply with legal obligations, including tax and law enforcement requests.


3. CONSENT AND OPT-OUT (CHOICE)
By using the TENOTWO website and providing your information, you consent to its collection and use as described in this Policy.

  • Explicit Consent: For all data processing that goes beyond the basic necessity of fulfilling your order (such as marketing and behavioral tracking), we will seek your clear, affirmative consent.

  • Opt-Out/Withdrawal of Consent: You have the right to withdraw your consent for non-essential data processing at any time.

  • You can opt-out of marketing emails by clicking the "unsubscribe" link in any email.

  • You can manage your cookie preferences through your browser settings or our site's cookie banner.


4. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We will not sell, rent, or trade your Personal Information. We only disclose your data to third parties as necessary for the business purposes described below, and we require them to adhere to security standards comparable to our own.

  • Service Providers: We share necessary data with third-party vendors who perform services on our behalf, such as payment processors, shipping carriers (e.g., FedEx, Blue Dart, India Post), and IT/hosting providers.

  • Affiliates: We may share data within the TENOTWO group of companies for internal business purposes.

  • Legal Requirements: We will disclose your PI if required to do so by law, court order, or governmental regulation, or in the good faith belief that such action is necessary to protect the rights or property of TENOTWO.


5. DATA SECURITY AND RETENTION

  • Security Measures: TENOTWO implements reasonable physical, electronic, and procedural safeguards in accordance with Section 43A of the IT Act, 2000, and the SPDI Rules, 2011, to protect your data from unauthorized access, modification, or disclosure. This includes using industry-standard encryption (e.g., SSL/TLS) for data transmission and secure storage mechanisms.

  • Data Retention: We will retain your Personal Information for as long as your account is active or as necessary to fulfill the purposes for which it was collected (e.g., to complete your order, process refunds) and to satisfy any legal or accounting requirements. Once the purpose is served, we will dispose of the data securely.


We will acknowledge your request within a week (1 week) and aim to resolve all grievances within one (1) month of receipt.

6. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy periodically to reflect changes in our data practices or relevant laws. We will notify you of any material changes by posting the new Policy on this page or by sending an email notice. You are encouraged to review this Policy frequently.

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